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I am writing to express my deep dissatisfaction and concern regarding a recent experience I had with Leon Casino. As a regular customer, I have always appreciated the entertainment value your platform provides. However, a recent incident has left me greatly disappointed and compelled to share my experience with the broader community.
On 1-1-2024, I noticed that a total of 40 euros had been withdrawn from my account at Leon Casino without any prior notification or authorization. What makes this situation even more perplexing is that these withdrawals do not appear anywhere in the transaction history or deposit records on the Leon Casino app.
Upon further investigation, I discovered that the money was deducted from my account but seemingly vanished within the confines of your platform. It's disconcerting to witness a lack of transparency in financial transactions, especially when dealing with a reputable online casino like Leon.
I find it unacceptable that funds can be deducted from users' accounts without a clear and traceable record within the app. This not only raises serious concerns about the security and integrity of Leon Casino but also leaves users vulnerable to unauthorized withdrawals.
I kindly request an immediate and thorough investigation into this matter. It is crucial for the credibility of Leon Casino that such issues are addressed promptly and transparently. I insist on the return of the 40 euros that were taken from my account without my consent.
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