IBAS
The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between licensed 👍 gambling operators and their customers.
Visit IBAS's website (opens in new tab).
Contact by post:
Independent Betting Adjudication Service (IBAS)
PO BOX 62639
London
EC3P 3AS
Telephone: 👍 020 7347 5883
Find call charges on GOV.UK (opens in new tab).
Fees charged by the ADR entity
The service is free of 👍 charge to consumers.
For traders, services are funded on annual registration fees.
Languages
Complaints can be submitted in English.
Sectors and categories
The sectors and 👍 categories of domestic and cross-border disputes which may be considered by the ADR entity are:
Remote (all sectors)
Adult Gaming Centre
Betting
Bingo
Casinos
Lotteries.
How the 👍 procedure can be carried out
The procedure can be conducted as both a verbal or written procedure.
Outcome of the ADR procedure
The 👍 outcome is non-binding.
Grounds for refusal
The ADR entity may refuse to deal with a dispute in the following circumstances:
the consumer has 👍 not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to 👍 the ADR entity
the dispute is frivolous or vexatious
the dispute is being, or has previously been considered, by another ADR entity
the 👍 value of the claim falls below or above the monetary threshold set by the ADR entity
the consumer has not submitted 👍 the complaint to the ADR entity within the time period specified by it, provided that such time period is not 👍 less than 12 months from the date upon which the gambling operator has given notice to the consumer that is 👍 unable to resolve the complaint with the consumer
dealing with such a type of dispute would seriously impair the effective operation 👍 of the ADR entity.
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