DELIVERY
ARTWORK AND FRAMED MIRRORS
As all of our framed artwork is made to order, we need a little bit of time♣ to create your new piece of art. Due to the volume of orders that we are currently receiving, our lead♣ time at the moment is up to 14 working days.
Our framed artwork is packaged in purpose-made boxes to keep your♣ artwork safe in transit and we use specialist couriers to deliver our artwork throughout the UK mainland. If you have♣ included a mobile telephone number when you placed your order, you should receive a text message from our courier when♣ your order has been collected from our warehouse.
If our courier is unable to make their delivery, they will leave a♣ calling card with information on how to rearrange delivery. If the courier makes several unsuccessful delivery attempts, your order will♣ be returned to us.
Unfortunately, due to the nature of our product, we are unable to deliver framed artwork outside of♣ the UK mainland.
HOME ACCESSORIES (CUSHIONS, STREET SIGNS)
Home accessories, subject to stock quantities, will be dispatched as soon as possible for♣ next working day delivery. Unfortunately, we do not offer a weekend delivery option.
Orders placed before 8am Monday – Thursday will♣ be dispatched on the same day for next day delivery.
Orders placed after 8am Monday – Wednesday will be dispatched the♣ following day on a next day service. (e.g. an order placed at 4pm on Monday will be dispatched on Tuesday♣ for delivery on Wednesday)
Orders placed after 12pm on Thursday and throughout Friday, Saturday and Sunday will be dispatched on Monday♣ for a Tuesday delivery.
WALL COVERINGS
Wall coverings will be dispatched within three working days on a next working day service. Unfortunately,♣ we do not offer a weekend delivery option.
INTERNATIONAL SHIPPING
Unfortunately, due to the delicate nature of our framed artwork, we are♣ unable to ship artwork outside of the UK mainland due to the risk of damage to the product.
Our international shipping♣ option for home accessories and wall coverings is currently suspended. We will update the website as soon as we are♣ able to offer this option again.
RETURNS
In the unfortunate event that you wish to return your order please send an email♣ to info@1wall with your order number (which can be found on your confirmation email) along with your name, delivery address♣ and reason for return within 14 days of receiving your item.
Please do not make a return before you have received♣ a reply and return reference from our customer service team. We will endeavour to reply to your email within 48♣ hours (excluding weekends).
Once your email has been received, we will provide you with a return reference. In order to accept♣ a return, the product must be unused and in a resalable condition. The return reference must be clearly visible on♣ the packaging for warehouse acceptance. Please do not write directly on postal tubes. You are welcome to make your return♣ with a courier of your choice, however, we highly recommend packaging the item suitably and securely for transit as well♣ as obtaining insurance from your chosen courier/postal service. Please note: the return is made at your own cost. We cannot♣ be held liable for any items that are returned to our warehouse and found to be damaged. In this instance,♣ we will be unable to process refunds or offer replacements/alternatives.
On receipt of your return, our team will check and process♣ the item/s within five working days. Should a replacement or alternative item have been requested, they will be dispatched on♣ a next day service (postal charge will apply). Refunds, where applicable, will be processed within ten days of receiving your♣ return.
