Each review score is between 1-10. To get the overall score that you see, we add up all the review 9️⃣ scores we’ve received and divide that total by the number of review scores we’ve received. In addition, guests can give 9️⃣ separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that 9️⃣ guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation 9️⃣ that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually 9️⃣ stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems 9️⃣ that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, 9️⃣ take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, 9️⃣ so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t 9️⃣ display any review that includes or refers to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive information (e.g. emails, 9️⃣ phone numbers or credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake 9️⃣ content
Animal cruelty
Impersonation (e.g. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews 9️⃣ are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop 9️⃣ showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose 9️⃣ to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to 9️⃣ a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, 9️⃣ etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external 9️⃣ review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines 9️⃣ and standards aim to keep the content on Booking relevant and family-friendly without limiting expression of strong opinions. They are 9️⃣ also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and 9️⃣ help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and 9️⃣ issues concerning Booking’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a 9️⃣ global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media 9️⃣ that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All 9️⃣ content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your 9️⃣ contribution should be yours. Booking property partners should not post on behalf of guests or offer incentives in exchange for 9️⃣ reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the 9️⃣ privacy of others. Booking will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and 9️⃣ similar details.
The opinions expressed in contributions are those of Booking customers and properties and not of Booking. Booking does not 9️⃣ accept responsibility or liability for any reviews or responses. Booking is a distributor (without any obligation to verify) and not 9️⃣ a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on 9️⃣ additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous 9️⃣ reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered 9️⃣ by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and 9️⃣ any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
