Dear XXX,
Thank you for your e-mail.
We would like to confirm you that what you received
following your withdrawal request from 💷 June 29th (transaction YYY) was indeed due to
the currency conversion charges that occured bewteen USD and EUR. We would 💷 also like to
inform you that as mentioned on the website, there are indeed no fees associated with
Skrill when 💷 you use that payment method to withdraw your gains.
In order for you to be
able to register your USD Skrill 💷 account on our website, we will have to delete the
details of your current EUR Skrill account. In order to 💷 further investigate the
possibility of doing so, we would kindly ask you to provide us with the following
information:
- The 💷 last four digits of the account you wish to delete:
- The e-mail
address registered in the e-wallet account:
- Why you 💷 no longer wish to use this
e-wallet account for withdrawals:
We thank you for your understanding.
Please do not
hesitate to contact 💷 us if you have any further queries.
Kind regards,
Your bwin
customer service team
Dear XXX,
Thank you for your e-mail.
As previously communicated,
your 💷 Skrill account in EUR was successfully deleted on July 18th and you may now use
your Skrill account in USD, 💷 which should not lead to any conversion fees
anymore.
However, in order to avoid any further possible conversion fee issues, we
💷 would advise you to first try a small amount withdrawal and come back to us if you
notice any problem.
We 💷 thank you for your understanding.
Please do not hesitate to
contact us if you have any further queries.
Kind regards,
Your bwin customer 💷 service
team
b'inside Green Members
Dear XXX,
Thank you for your e-mail.
We would like to
confirm that on the 18.07.2014 we have deleted 💷 your former Skrill account in
EUR.
Therefore, the double conversion issue affecting yourR$100 transaction from the
7th of July should not 💷 happen anymore, as the only Skrill account registered is your
USD Skrill account. From now on, all withdrawals will be 💷 processed from USD to USD as
intended.
In order to be sure that no further issue occurs we kindly recommend you 💷 to
perform another small amount withdrawal.
Please come back us in case you notice any
further conversion issue.
We thank you for 💷 your understanding and apologize for any
convenience this issue may have caused you.
Please do not hesitate to contact us if 💷 you
have any further queries.
Kind regards,
Your bwin customer service team
b'inside Green
Members
Dear XXX,
Thank you for your e-mail.
Due to a mistake 💷 from our Payments
department, the twoR$100 withdrawals you made respectively on July 7th and July 24th
(under the references YYY 💷 and ZZZ) were processed in EUR instead of USD, which is why
the amount that you received for both transactions 💷 was less than the initial amount
requested.
In order to rectify that error, we have added 12 EUR to your bwin 💷 account,
which is the total amount that should have also been credited to your Skrill account
when you made those 💷 two withdrawal requests.
Thus, we kindly inform you that you should
now be able to proceed with new withdrawals without experiencing 💷 any more conversion
issues, as this has now been corrected by the relevant department.
We are sorry for the
inconvenience caused 💷 and we thank you for your understanding.
Please do not hesitate to
contact us if you have any further queries.
Kind regards,
Your 💷 bwin customer service
team
b'inside Green Members
Dear Mr. Moens,
Thank you for your e-mail.
We confirm that
it is now safe for you 💷 to withdraw a bigger amount to your Skrill USD account, as what
happened with your two last withdrawal requests was 💷 the result of a human mistake which
was acknowledged and dealt with in order to prevent this issue from happening 💷 again.
We
are sorry for the inconvenience caused and we thank you for your understanding.
Please
do not hesitate to contact us 💷 if you have any further queries.
Kind regards,
Your bwin
customer service team
b'inside Green Members
Dear XXX,
We are sorry to inform you that
💷 a technical issue is still preventing your withdrawals in USD. Our system has
identified that you only performed deposits in 💷 EUR and therefore blocks every
withdrawal requested in another currency, which is the reason why your request of
10.000 USD 💷 has been returned onto your bwin account this day.
Thus, we kindly ask you
to make a deposit with your USD 💷 Skrill account so that our system can allow you to make
withdrawals with that same account. You may choose the 💷 minimum amount possible for that
deposit, as it is only required for technical reasons.
Once you have made that deposit,
we 💷 kindly ask you to make a new withdrawal with that same account, which should then be
successful.
We truly apologise for 💷 the inconvenience caused and we thank you for your
understanding.
Please do not hesitate to contact us if you have any 💷 further
queries.
Kind regards,
Your bwin customer service team
b'inside Green Members
Hello,
I
had already used my Skrill USD to deposit in the past 💷 (July 7th) but I have made
another deposit right now:
Account Name: -
Deposit Option: SKRILL
Amount: EUR
50.00
Date/Time Transaction: 07-AUG-14 23:23 CET
Transaction 💷 ID: -
Status: CREDITED
In
the bwin lobby I only have the option to deposit in 'EUR' (even though it is coming
💷 from my Skrill USD account), so it looks like even deposits are doing a USD -> EUR ->
USD conversion.
I'm 💷 looking forward to your feedback on what should be the next
steps.
Kind regards,
XXX
Dear XXX,
We are pleased to inform you that 💷 our payment team
confirmed the necessary modifications made in order to allow you to make your
withdrawals in USD.
We kindly 💷 ask you to contact us if you are still facing a problem
during the transaction.
Thank you for your understanding.
Please do 💷 not hesitate to
contact us if you have any further queries.
Kind regards,
Your bwin customer service
team
b'inside Green Members
Dear XXX,
We would 💷 like to inform you that you withdrawal
of 10.000 USD has been cancelled as your Moneybookers account is in Euros 💷 and you have
made your withdrawal in Dollars.
Please request a new withdrawal to you Moneybookers
account in Euros.
You can do 💷 this by clicking on withdrawal and change the
currency.
Please do not hesitate to contact us if you have any further 💷 queries.
Kind
regards,
Your bwin customer service team
b'inside Green Members
Hello,
This isn't
correct. I have a Skrill account in euros that I have 💷 used in the past (XYZ) but the
Skrill account I used for this cashout (ABC) is in USD. Please fix 💷 this, I have been
trying to cashout in USD for over a month now.
Kind regards,
Bart
I have a sizable
chunk of 💷 money on bwin.be (the Belgian skin of partypoker), in USD. My account has been
funded with my Skrill account in 💷 EUR, but if I would cash out to that account I'd lose
~2k USD in conversion fees. I also have 💷 a Skrill account in USD, that I have been able
to use for additional deposits (without any issues), and for 💷 which I wouldn't have to
pay conversion fees on my cashouts.I have been trying to cash out to this USD 💷 account
since the beginning of July, but with every attempt there was some kind of problem
(they charge double conversion 💷 fees because of an 'error in their system' or a 'human
error', they think my Skrill USD account is in 💷 EUR, ...).Their latest info was that my
cashout in USD was cancelled because 'my moneybookers is in EUR' (even though 💷 I cashed
out to my Skrill USD account). I replied that that statement was incorrect on August
13th and I 💷 have yet to receive a reply. I sent 3 reminders (last one earlier today) and
PM'd the party_rep on this 💷 forum but have yet to receive a reply, and have no idea how
I can make a succesful cashout at 💷 the moment.The details (mostly a bunch of e-mails and
some info regarding cashouts) are kinda boring but I'll provide them 💷 for completeness
sake. I bolded some relevant stuff in their e-mails.successful cashout to my Skrill
account in EUR (but with 💷 conversion charges)successful deposit with my Skrill USD
accountwithdrawal to my Skrill USD account for which I had to pay 2x 💷 conversion fees
(USD -> EUR on bwin and then EUR -> USD on Skrill)mail from support explaining how to
deactivate 💷 my Skrill EUR account and activate my Skrill USD account (even though the
deposit and withdrawal from July 7th didn't 💷 require 'registration' although maybe the
fact that the account hadn't been registered yet could have caused the double
conversion fees)I 💷 gave them the required info and they confirmed I could now use my
Skrill USD account:I referred to my cashout 💷 from July 7th for which I had to pay the
double conversion fees, to which they replied:I do what they 💷 ask and try another small
cashout. This one again leads to double conversion fees. When I ask them what's wrong,
💷 this is their reply:They confirm everything is OK now and I can try cashing out a
bigger amount:Unfortunately this cashout 💷 didn't materialize:So apparently the earlier
deposit from my Skrill USD account (July 7th) wasn't registered or something. My
reply:I receive 💷 another mail saying that everything should be OK now:I try to cashout
to my Skrill USD again and receive the 💷 following mail on August 13th:So even though I
cashed out to my Skrill USD account, they somehow think it's a 💷 EUR account. I explain
them this on August 13th:I have not received a reply to this mail yet, at the 💷 moment
have no idea how I should do a cashout, and have gone from 'slightly irritated' about
this whole process 💷 to 'very tilted' and somewhat worried they won't let me cash out my
money.
