"IBAS" redirects here. For the bishop, see Ibas of Edessa
The Independent Betting
Adjudication Service (IBAS), founded in 1998, is a 8️⃣ third party organisation that
settles disputes between gambling establishments registered with IBAS and their
customers in the United Kingdom.[1] The 8️⃣ organisation, which was originally part of the
Sporting Life's Green Seal service, was formerly known as the Independent Betting
Arbitration 8️⃣ Service.[2] The Service dropped Arbitration from its name in 2007, opting
instead to use Adjudication to better reflect its role 8️⃣ after the enactment of the 2005
Gambling Act.[3]
IBAS deals with several sectors in the realm of gambling. The sectors
include:
Dispute 8️⃣ involvement [ edit ]
Since its inception, IBAS has been handling the
majority of gambling disputes in the UK.[4] In 2000, 8️⃣ the first year that IBAS was fully
operational, approximately 800 disputes went to panel, a number which remained
relatively constant 8️⃣ the following year in 2001. In 2002, the number of cases to panel
rose to 1126 due to the abolishment 8️⃣ of the UK's gambling tax.[5] Again, IBAS saw
another increase in cases to panel, this time as a result of 8️⃣ the 2005 Gambling Act. In
2007, nearly 1700 disputes were handled by the IBAS panel, 372 of which were of 8️⃣ the
internet variety. IBAS claims to have awarded customers over £365,000 from dispute
resolutions in 2007.[6] There are also instances 8️⃣ when IBAS rules in favour of the
establishment, rather than the customer.[7][8]
IBAS will become involved in a dispute
only after 8️⃣ the gambling establishment and the customer(s) have made attempts to resolve
the issue amongst themselves. If a deadlock remains, the 8️⃣ dispute will be reviewed by
IBAS if the following conditions are met:
a resolution has not been reached to
satisfaction of 8️⃣ either party involved
both parties agree to the terms and conditions of
involving IBAS as a third party adjudicator
If the dispute 8️⃣ merits involvement, IBAS
will accept written statements describing the conflict from both parties involved. IBAS
verifies the establishment has upheld 8️⃣ their own rules and regulations for gambling. If
no rule that covers the dispute exists, IBAS will set forth its 8️⃣ own rule based on what
would be acceptable by industry standards. Both parties are bound by IBAS's
ruling.
Gambling commission [ 8️⃣ edit ]
One objective of the UK Gambling Commission is to
ensure that all gamblers are treated fairly in accordance with 8️⃣ the rules and
regulations established for the gambling industry. This includes disputes between
customers and gambling operators.[9] By law, any 8️⃣ sector in the realm of gambling under
the jurisdiction of the Gambling Commission must use an independent, third party to
8️⃣ resolve disputes.[10] Because IBAS is recognised as the third party adjudicator for
nearly all bookmakers in the UK, the Gambling 8️⃣ Commission works closely with IBAS to
reduce the number of disputes between customers and gambling operators.[11]
Case
studies [ edit ]
From 8️⃣ time to time, IBAS publishes a case study on one of their past
rulings. These case studies provide gamblers with 8️⃣ examples of previous disputes to help
prevent future problems between gamblers and operators. The studies focus on aspects of
gambling 8️⃣ that are often confusing or misinterpreted. Case studies are available for
several betting options offered to UK gamblers.
One football study 8️⃣ published stated
that all football bets are based on 90 minutes, unless otherwise specified by the use
of the words 8️⃣ outright, win trophy or another suitable phrase that leaves no doubt as to
the preferred settlement criteria. Bettors need to 8️⃣ specify which option they desire
prior to placing the intended wager, otherwise, the bet is assumed to be based on 8️⃣ 90
minutes of play.[12]
See also [ edit ]
