IBAS
The Independent Betting Adjudication Service (IBAS) is a gambling-specialist
Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between
licensed 💹 gambling operators and their customers.
Visit IBAS's website (opens in new
tab).
Contact by post:
Independent Betting Adjudication Service (IBAS)
PO BOX
62639
London
EC3P 3AS
Telephone: 💹 020 7347 5883
Find call charges on GOV.UK (opens in
new tab).
Fees charged by the ADR entity
The service is free of 💹 charge to
consumers.
For traders, services are funded on annual registration
fees.
Languages
Complaints can be submitted in English.
Sectors and categories
The
sectors and 💹 categories of domestic and cross-border disputes which may be considered by
the ADR entity are:
Remote (all sectors)
Adult Gaming
Centre
Betting
Bingo
Casinos
Lotteries.
How the 💹 procedure can be carried out
The
procedure can be conducted as both a verbal or written procedure.
Outcome of the ADR
procedure
The 💹 outcome is non-binding.
Grounds for refusal
The ADR entity may refuse to
deal with a dispute in the following circumstances:
the consumer has 💹 not attempted to
contact the gambling operator and resolve the matter directly with them, prior to
submitting their complaint to 💹 the ADR entity
the dispute is frivolous or vexatious
the
dispute is being, or has previously been considered, by another ADR entity
the 💹 value of
the claim falls below or above the monetary threshold set by the ADR entity
the
consumer has not submitted 💹 the complaint to the ADR entity within the time period
specified by it, provided that such time period is not 💹 less than 12 months from the
date upon which the gambling operator has given notice to the consumer that is 💹 unable
to resolve the complaint with the consumer
dealing with such a type of dispute would
seriously impair the effective operation 💹 of the ADR entity.
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