Returns
How long is the warranty on the products?
All kits come with a 28-day parts
warranty from date of receipt. Purchasers1️⃣ should be aware that our electronic cigarette
atomizers and batteries, although made to the highest quality, may fail or degrade1️⃣ over
a period of time. (A disposable or coil replacement electronic cigarette atomizer’s
natural lifespan is around 14-60 days and1️⃣ an electronic cigarette battery’s expected
lifespan is 2-6 months depending on use and capacity). This is not a guarantee that1️⃣ the
Consumer will “like” the Electronic Cigarette, simply that it will function as
described within the specified timeframe.
Batteries and Atomizers1️⃣ purchased as
“singles” i.e. not as part of a multi-pack are also covered by a 28 day warranty period
from1️⃣ date of receipt. Any replacement parts are warranted from the date of delivery of
the original order.
How do I return1️⃣ a faulty item?
Before you return a suspected faulty
item, you should first contact the customer service team by phone on1️⃣ 0121 457 7951, or
via e-mail to customerservices@bitandpiecesvape.co.uk. We have found that very often a
member of our team successfully1️⃣ identifies and helps to rectify a suspected faulty
item. Only when you have been given specific instruction should you return1️⃣ a faulty
item to us.
Any unauthorised returned items may not be dealt with.
Bit and Pieces Vape
only offer a warranty1️⃣ on faulty products. This warranty becomes void if the product has
been damaged or is not suitably maintained, kept clean1️⃣ and in good working order.We do
not offer refund or exchange if you simply do not like any electronic cigarette1️⃣ or
shisha pen product this is due to hygiene reasons. Please check all goods when you
receive them as the1️⃣ warranty runs from date of purchase until 28 days after therefore
please retain receipt for proof of purchase.
If you claim1️⃣ your product is faulty you
will need to return it to us within the 28 days from purchase and allow1️⃣ us 5 working
days to accurately inspect the product and respond with the findings.
Returns
Adress:
Bitandpieces Vape Ltd
Returns RMA-(order ID)
1678 Bristol1️⃣ Road
South
Rednal
Birmingham
B45 9TZ
Can I return an item that I simply do not like?
As the
product is an oral product, once1️⃣ used it cannot be returned unless faulty.
Can I cancel
my order?
Orders can be cancelled any time prior to shipping by1️⃣ calling us on 0121 457
7951, quoting your order number. This should be done as soon as possible, as once1️⃣ the
products have been shipped they cannot be recalled.
I have changed my mind and no
longer want the goods. they1️⃣ are unused, can I return them?
If you change your mind and
no longer want the goods, please contact our customer1️⃣ service team to receive a RMA
code within 7 days of receiving the goods. Full instructions will then be supplied1️⃣ on
how to send the goods back. Please note you will be responsible for both the outbound
and return shipping1️⃣ costs plus any restocking fee deemed necessary, up to a maximum of
10% of the purchase price.
