This page provides information regarding gaming activity and your WynnBET account.
RESPONSIBLE GAMING
Gaming is a part of our business. Responsible gaming ⚾️ is a part of our culture. For the vast majority of people gambling is a form of entertainment, like going ⚾️ to a show or out to dinner; these individuals can gamble without harmful effects. Individuals who enjoy gambling as a ⚾️ social pastime game responsibly by knowing their limits; they are able to stop when they want to.
However, there is a ⚾️ small percentage of gamblers for whom the activity becomes problematic or even uncontrollable. There are individuals who can't control their ⚾️ urge to gamble – even when the consequences negatively affect their finances, their lives, and their family. This is problem ⚾️ gambling.
Know Your Limits.® If you or someone you know has a gambling problem, call 1-800 GAMBLER for residents of Indiana, ⚾️ Michigan, New Jersey, Tennessee, or West Virginia. If you're in Arizona, call 1-800-NEXT-STEP. In Colorado, call 1-800-522-4700. In Louisiana, call ⚾️ 1 877-770-7867. In Massachusetts, call 1-800-327-5050. In New York, call 1-877-8-HOPENY or text HOPENY to 467369. In Virginia, call 1-888-532-3500.
For ⚾️ more information on problem gambling and WynnBET's responsible gaming options, please visit our Responsible Gaming page.
UNDERAGE GAMBLING
It may be a ⚾️ criminal offense for persons under the age of 21 to gamble. Sharing login credentials with minors is prohibited and anyone ⚾️ who facilitates a person under the age of 21 to gamble may have committed a criminal offense and shall be ⚾️ prohibited from Internet or mobile sports betting. You accept full responsibility for any unauthorized use of WynnBET services, including, without ⚾️ limitation, by persons under 21 years of age, in connection with your account.
If you need guidance for establishing parental controls ⚾️ that exclude minors from access to the WynnBET app or website, please contact WynnBET Customer Support for information about parental ⚾️ control tools.
ACCOUNT SECURITY
You are responsible to secure and configure your devices to protect them from unauthorized use.
You are prohibited from ⚾️ allowing any other person to access, use, or do anything else that might jeopardize the security of your WynnBET account. ⚾️ You are solely responsible for maintaining the confidentiality of your login information, and you will be responsible for all uses ⚾️ of your login information, including purchases and wagers, whether or not authorized by you. You are responsible for anything that ⚾️ happens through your account, whether or not such actions were taken by you. You therefore acknowledge that your account may ⚾️ be terminated if someone else uses it to engage in any activity that violates the terms of service or is ⚾️ otherwise improper or illegal.
In the event you become aware of or reasonably suspect any breach of security, including, without limitation ⚾️ any loss, theft, or unauthorized disclosure of your login information or unauthorized access to your account, you must immediately notify ⚾️ us at legal@wynnbet and modify your login information.
RETRIEVING OR CHANGING YOUR PASSWORD
You may reset your password by selecting "Forgot Password" ⚾️ from the login screen and providing your e-mail address. You will receive an e-mail within 24 hours containing a link ⚾️ to reset your password. At that time, you will need to answer two security questions for verification.
You may change your ⚾️ password by selecting "Settings & Privacy" when logged in and clicking on "Security & Login" or "Change Password". You may ⚾️ be required to have strong authentication enabled on your account to change your password.
Enabling strong authentication adds an extra level ⚾️ of security each time you log into your WynnBET account. If you enable this option, you will be asked for ⚾️ a verification code, which will be emailed to you, at each login attempt.
CONTACTING WYNNBET
You may contact Customer Support any time ⚾️ if you require assistance:
CLOSING YOUR ACCOUNT
If you would like to close your WynnBET account, this can be done by contacting ⚾️ our Customer Support team.
GEOGRAPHICAL GAMING BOUNDARIES
To ensure all patrons are indeed within the state where wagering will occur, we use ⚾️ geo-location technology to verify you are within the geographical boundaries approved for use of the gaming services.
ACCOUNT AND GAME HISTORY
Your ⚾️ account and game history is accessible by logging into your account, browsing to the "Wallet" in the user menu and ⚾️ then selecting "Account History." You will be provided with a list of all wagers, deposits and withdrawals on your account ⚾️ from the last six months. For information placed over six months ago or for additional assistance, please e-mail Customer Support.
COMPLAINTS
To ⚾️ file a complaint with WynnBET, please e-mail all relevant facts and circumstances to Customer Support.
Notwithstanding the foregoing, WynnBET will be ⚾️ under no obligation to consider any claims or disputes whether between you and another user or you and WynnBET that ⚾️ are more than thirty days after the date of the original transaction or event giving rise to the dispute. All ⚾️ claims or disputes should be raised with Customer Support.
FEDERAL PROHIBITIONS AND RESTRICTIONS
There are federal prohibitions and restrictions regarding Internet or ⚾️ mobile casino gaming or sports betting, which include, but are not limited to, the Federal Wire Act, 18 U.S.C. § ⚾️ 1084; the Illegal Gambling Businesses Act, 18 U.S.C. § 1955; and 31 U.S.C. §§ 3163 through 3167 (the "Unlawful Internet ⚾️ Gaming Enforcement Act").
