This page provides information regarding gaming activity and your WynnBET account.
RESPONSIBLE GAMING
Gaming is a part of our business. Responsible gaming 2️⃣ is a part of our culture. For the vast majority of people gambling is a form of entertainment, like going 2️⃣ to a show or out to dinner; these individuals can gamble without harmful effects. Individuals who enjoy gambling as a 2️⃣ social pastime game responsibly by knowing their limits; they are able to stop when they want to.
However, there is a 2️⃣ small percentage of gamblers for whom the activity becomes problematic or even uncontrollable. There are individuals who can't control their 2️⃣ urge to gamble – even when the consequences negatively affect their finances, their lives, and their family. This is problem 2️⃣ gambling.
Know Your Limits.® If you or someone you know has a gambling problem, call 1-800 GAMBLER for residents of Indiana, 2️⃣ Michigan, New Jersey, Tennessee, or West Virginia. If you're in Arizona, call 1-800-NEXT-STEP. In Colorado, call 1-800-522-4700. In Louisiana, call 2️⃣ 1 877-770-7867. In Massachusetts, call 1-800-327-5050. In New York, call 1-877-8-HOPENY or text HOPENY to 467369. In Virginia, call 1-888-532-3500.
For 2️⃣ more information on problem gambling and WynnBET's responsible gaming options, please visit our Responsible Gaming page.
UNDERAGE GAMBLING
It may be a 2️⃣ criminal offense for persons under the age of 21 to gamble. Sharing login credentials with minors is prohibited and anyone 2️⃣ who facilitates a person under the age of 21 to gamble may have committed a criminal offense and shall be 2️⃣ prohibited from Internet or mobile sports betting. You accept full responsibility for any unauthorized use of WynnBET services, including, without 2️⃣ limitation, by persons under 21 years of age, in connection with your account.
If you need guidance for establishing parental controls 2️⃣ that exclude minors from access to the WynnBET app or website, please contact WynnBET Customer Support for information about parental 2️⃣ control tools.
ACCOUNT SECURITY
You are responsible to secure and configure your devices to protect them from unauthorized use.
You are prohibited from 2️⃣ allowing any other person to access, use, or do anything else that might jeopardize the security of your WynnBET account. 2️⃣ You are solely responsible for maintaining the confidentiality of your login information, and you will be responsible for all uses 2️⃣ of your login information, including purchases and wagers, whether or not authorized by you. You are responsible for anything that 2️⃣ happens through your account, whether or not such actions were taken by you. You therefore acknowledge that your account may 2️⃣ be terminated if someone else uses it to engage in any activity that violates the terms of service or is 2️⃣ otherwise improper or illegal.
In the event you become aware of or reasonably suspect any breach of security, including, without limitation 2️⃣ any loss, theft, or unauthorized disclosure of your login information or unauthorized access to your account, you must immediately notify 2️⃣ us at legal@wynnbet and modify your login information.
RETRIEVING OR CHANGING YOUR PASSWORD
You may reset your password by selecting "Forgot Password" 2️⃣ from the login screen and providing your e-mail address. You will receive an e-mail within 24 hours containing a link 2️⃣ to reset your password. At that time, you will need to answer two security questions for verification.
You may change your 2️⃣ password by selecting "Settings & Privacy" when logged in and clicking on "Security & Login" or "Change Password". You may 2️⃣ be required to have strong authentication enabled on your account to change your password.
Enabling strong authentication adds an extra level 2️⃣ of security each time you log into your WynnBET account. If you enable this option, you will be asked for 2️⃣ a verification code, which will be emailed to you, at each login attempt.
CONTACTING WYNNBET
You may contact Customer Support any time 2️⃣ if you require assistance:
CLOSING YOUR ACCOUNT
If you would like to close your WynnBET account, this can be done by contacting 2️⃣ our Customer Support team.
GEOGRAPHICAL GAMING BOUNDARIES
To ensure all patrons are indeed within the state where wagering will occur, we use 2️⃣ geo-location technology to verify you are within the geographical boundaries approved for use of the gaming services.
ACCOUNT AND GAME HISTORY
Your 2️⃣ account and game history is accessible by logging into your account, browsing to the "Wallet" in the user menu and 2️⃣ then selecting "Account History." You will be provided with a list of all wagers, deposits and withdrawals on your account 2️⃣ from the last six months. For information placed over six months ago or for additional assistance, please e-mail Customer Support.
COMPLAINTS
To 2️⃣ file a complaint with WynnBET, please e-mail all relevant facts and circumstances to Customer Support.
Notwithstanding the foregoing, WynnBET will be 2️⃣ under no obligation to consider any claims or disputes whether between you and another user or you and WynnBET that 2️⃣ are more than thirty days after the date of the original transaction or event giving rise to the dispute. All 2️⃣ claims or disputes should be raised with Customer Support.
FEDERAL PROHIBITIONS AND RESTRICTIONS
There are federal prohibitions and restrictions regarding Internet or 2️⃣ mobile casino gaming or sports betting, which include, but are not limited to, the Federal Wire Act, 18 U.S.C. § 2️⃣ 1084; the Illegal Gambling Businesses Act, 18 U.S.C. § 1955; and 31 U.S.C. §§ 3163 through 3167 (the "Unlawful Internet 2️⃣ Gaming Enforcement Act").
