RESPONSIBLE GAMING POLICY
Responsible Gaming Policy
CLUB (the “Company”), the operator
of this online casino website, //club388 (“Website”), strives to endorse
responsible🔔 gaming as well as improving prevention and avoidance of excessive gaming.
This Responsible Gambling Policy sets out not only the🔔 Company’s commitments but also
your responsibility to promote responsible gambling practices and minimize the negative
effects of excessive gaming.
Capitalized terms🔔 used herein but not defined in this
Responsible Gaming Policy will have the meanings ascribed to them in the Website🔔 Terms
and Conditions, as available at club388/legal/term-of-use and which are incorporated by
reference into this Responsible Gaming Policy.
We are committed🔔 to ensuring that you
enjoy your gaming experience on our Website while remaining fully aware of the social
and financial🔔 effects associated with excessive gaming. We offer and promote our skill
games as an enjoyable entertainment activity and believe that🔔 gaming can remain this
way only if you play responsibly and stay in control. This game involves an element of
🔔 financial risk and may be addictive. Please play responsibly and at your own risk.
WHAT
YOU CAN DO:
If you choose to🔔 play on our Website, there are some general guidelines
that can help make your playing experience safer, and reduce the🔔 risk that problems
associated with excessive gaming can occur:
- Purchase Play Money only with money that
you can afford to🔔 spend.
- Never purchase Play Money with money that you need for
important or essential things such as food, rent, bills,🔔 or tuition.
- Pre-plan your
purchases and the time you will spend playing on the Website and stick to that limit.
🔔 regardless of your performance.
- Don't play when you are upset, tired, or depressed.
It is difficult to make good decisions🔔 when you are feeling down.
- Do not put off
personal and other important tasks in order to play. Complete all🔔 your important tasks
so that you can play with a free and calm mind.
- Balance your playing with other
activities.🔔 Find other forms of entertainment so playing does not become too big a part
of your life.
- Do not borrow🔔 money in order to make purchases on the Website.
- Avoid
using all of the Play Money purchased by you in🔔 a single game or session.
- Take time
outs and breaks regularly.
UNDERAGE USERS:
The Company adopts a stringent policy
against underage Users🔔 (i.e. Users aged under 21 years). To diminish the chance of
false/undesired purchases and the possibility of the Website acting🔔 as a source of
distraction to those pursuing basic or undergraduate education, we ask for
identification and documentation if we🔔 suspect a User is under 21 years. The accounts
of any Users identified to be underage and playing on the🔔 Website will be deactivated
or deleted immediately.
Although we dedicate a significant amount of time and resources
to ensure there are🔔 no minors playing on the Website, we feel this prevention works
best as a shared responsibility between us and the🔔 minor’s parents/guardians. Provided
below are a few tips that you can follow in order to ensure that minors, such as🔔 your
children do not game on our Website:
- Do not leave your PC or mobile device unattended
if you are🔔 logged in to the Website.
- Be sure to protect your PC and mobile device and
set up password/credential control in🔔 order to use and access such devices.
-
Install/employ child protection software on your children’s devices in order to prevent
them🔔 from accessing the Website or any of the services we offer through the Website.
-
Use a strong password that is🔔 hard to decipher for your User Account. You can elect to
have the Website software to not remember your password🔔 each time you log-in. If you
have any concern that somebody else might attempt to access your User Account, you
🔔 should not allow the software to remember your password.
- Do not save your
credit/debit card details while purchasing Play Money🔔 and please make sure that
undesired purchases are avoided as all purchases made on the Website are
irreversible.
- Maintain close🔔 supervision of your User Account activity in order to
limit unauthorized access to the Website
ACCOUNT CLOSURE REQUEST:
You can close your
🔔 account at any time for any reason by simply contacting our Support Team at
//club388 Please note that an account🔔 closed under our standard account closure
mechanism can be reopened at any time by contacting our Support Team. However, if🔔 you
feel you are at risk of developing an unhealthy addiction to gaming or believe you
currently have an unhealthy🔔 addiction to gaming, we would advise that you consider
self-exclusion – an explanation of self-exclusion is outlined in the below🔔 section
(self-exclusion).
SELF-EXCLUSION:
We offer a self-exclusion facility to help you if you
feel that your gaming is affecting you negatively and🔔 you want assistance to help stop.
At your request, we will prevent you from using your account for a specific🔔 period, as
determined by you.
Should you wish to self-exclude yourself from using your account,
you may contact our Support Team🔔 at //club388 to request this. You will receive
an email from the Support Team upon the self-exclusion request being operationalized🔔 on
your User Account.
Once the period has lapsed, your account will be reopened. Please
note that any self-exclusion request granted🔔 is irreversible for the duration of the
time for which it was originally operationalized.
Entering into self-exclusion is a
joint commitment🔔 from us and you. We will take reasonable steps to prevent you from
re-opening your Account or opening new accounts🔔 with us. However, during the period of
your exclusion, you must not attempt to re-open your account or to try🔔 and open new
accounts on our Website. You have the option to restrict yourself from the marketing
emails and included🔔 yourself in the Do Not Disturb list by sending us an email at
//club388
BLOCK BY COMPANY:
The Company may at its🔔 discretion, temporarily place
a block on your access to your User Account in case it detects any abnormal or unusual
🔔 activity such as extremely large and frequent purchases of Play Money being made on
your User Account Website. In such🔔 instances, the Company shall also communicate with
you to make you aware of the potential financial implications of your activities.🔔 You
will receive an email from the Support Team upon the Company placing any blocks on your
User Account.
The Company🔔 may also place a temporary block on your User Account in the
event the User’s Know Your Customer (KYC) information🔔 has not been provided to the
Company or is outdated until you provide appropriate documentation to the Company in
order🔔 for the Company to verify your KYC details.
CONSEQUENCES OF EXCLUSION:
Please
note that any self-exclusion/block/closure placed by the Company will apply🔔 to your
User Account as a whole and that you will be prevented from playing any and all games
available🔔 on the Website during any self-exclusion/blockage/closure period.
You will be
automatically unregistered from any tournaments that begin after your User Account🔔 is
self-excluded/blocked/closed. In addition, you will not receive any marketing emails or
newsletters from us regarding the Website for the🔔 period of
self-exclusion/blockage/closure.
DEPOSIT LIMITS
By default, the company permits users
to deposit a min of PHP 200 & max of PHP🔔 200,000/- in aggregate, over a period of
24hrs. in the event you wish to modify your deposit limits. You may🔔 do so using the
Responsible Gaming Self Limitation tool.
QUERIES
In case you have any queries or
require any clarifications regarding this🔔 Responsible Gaming Policy, you can contact us
through the following channels:
Email: //club388
Live chat: //club388
Phone
Helpline: //club388
CLUB strives to assist a🔔 player who requests help and support
for potential negative effects of gaming through several means. Users may contact us on
🔔 //club388 to get assistance on restricting their spartan account.
SELF
EXCLUSION
If you believe that playing games might be a hindrance to🔔 your life rather
than a form of entertainment, we want to help you. First, please view the following
questions:
1. Has🔔 casino caused you to lose time from important activities in your
daily life?
2. Have you ever indebted yourself financially to🔔 fund your casino
bankroll?
3. Have you ever considered self-destruction or suicide as a result of your
playing?
If your answer to🔔 the above questions is “YES”, we encourage you to send an
email on //club388 and we will get back to🔔 you as quickly as possible.
WHAT YOU
CAN DO TO HELP YOURSELF?
Identify and reduce the risks
If you choose to play online,
🔔 some general guidelines can help make your playing experience safer and reduce the risk
of problems occurring.
1. Play for entertainment🔔 and not as a way of making money.
Casino should be played recreationally and only with funds that you can🔔 afford to
lose.
2. Play stakes you’re comfortable with, playing on higher stakes may not help you
recover losses.
3. Don’t play🔔 when you are upset, tired or depressed, It is difficult
to make good decisions when you are feeling down.
4. Balance🔔 your play with other
activities. Find other forms of entertainment so that playing does not become a big
part of🔔 your life.
5. Do not play when you are intoxicated.
SETTING LIMITS
We offer you
the option to set different Responsible Gaming limits🔔 to help you play responsibly. You
can set these limits by contacting support.
You may set limits for
1. You may choose🔔 to
completely stop deposits on your account but continue to play freerolls and withdrawals
any winnings from the same.
2. You🔔 may have your account locked which would prevent you
from playing on the website. Once the limit is been set,🔔 it is irreversible for 7
days.
WHAT WE CAN DO TO HELP YOU?
Age verification
Any player who has provided
dishonest or inaccurate🔔 information regarding his/her true age may have all winnings
forfeited.
1. Every person signing up for a new account confirms that🔔 they are at least
21 years of age. This confirms everybody that everyone playing on our websites is over
the🔔 age of 21 years.
2. We do not target underage players with our marketing and
advertising. It is neither good business🔔 nor consistent with our personal and corporate
values to attract underage players.
THIRD PARTY APPLICATION
Information collected by
third-party application providers is🔔 governed by their privacy policies.
The following
third-party applications are currently used on this website:
1. Google Analytics – This
website uses🔔 Google Analytics to collect and analyze website traffic. Google Analytics
Privacy Policy
2. Google OAuth 2.0 – This website uses Google🔔 OAuth 2.0 API to allow
users to log in to this website after passing the Google account verification. We
obtain🔔 personal information such as name, email after your consent and will not store
your password. Google Privacy Policy
3. Facebook OAuth🔔 2.0 – This website uses Facebook
OAuth 2.0 API to allow users to log in to this website after passing🔔 the Facebook
account verification. We obtain personal information such as name, email after your
consent and will not store your🔔 password. Facebook Privacy Policy
