Platinum Fish Buffet - FAQ Summary
What is the Platinum Fish Buffet?
The Platinum Fish
Buffet is an extension of the Fish🍇 Buffet - instead of issuing rewards via a wheel spin
- Platinum players receive a consistent level of reward each🍇 week.
How does the reward
system work on the Platinum Fish Buffet?
You will get the stated percentage of your
Fish Points🍇 converted into cash rewards each Monday based on the Fish Points having a
nominal value ofR$0.01, for example, if your🍇 rank is Platinum Fish and you have 1000
Fish Points, you will get 20% of these converted to cash rewards,🍇 200 Fish Points
xR$0.01 =R$2.00 in cash
What time zone is my Platinum Fish Buffet displayed in?
Fish
Buffet times are displayed🍇 in your local time.
Can I view my Platinum Fish Buffet
History anywhere?
Yes, you can do so in the client/app.
Go to🍇 My Page > Rewards Program
> Platinum
What are the Platinum Ranks?
There are 5 different Platinum Rank
levels
Platinum Fish
Platinum Octopus
Platinum Whale
Platinum🍇 Shark
GGPlatinum
Can I
climb Platinum Ranks?
Yes and No.
Yes - players on Platinum Whale or higher can climb
to the next level.
No🍇 - players Platinum Octopus or lower cannot climb to the next
level.
I am currently Platinum Fish - I want to🍇 become Platinum Octopus - how can I do
this?
It is not possible to climb directly.
In this situation, you must leave🍇 Platinum,
return to the Fish Buffet and start from Bronze Shrimp, complete all levels up to
Bronze Whale 3. At🍇 Bronze Whale 3, you can then switch to Platinum Octopus.
I am
currently Platinum Octopus - I want to become Platinum🍇 Whale - how can I do this?
It is
not possible to climb directly.
In this situation, you must leave Platinum, return🍇 to
the Fish Buffet and start from Bronze Whale 3, complete all levels up to and including
Gold Whale 1.🍇 After completing Gold Whale 1, you will automatically become Platinum
Whale.
How can I become a Platinum Fish?
Players can become Platinum🍇 Fish from a
minimum of Bronze Shrimp. It is not possible to become Platinum Fish from Plankton or
Goldfish.
How long🍇 does Platinum Fish status last for?
Platinum Fish is permanent -
there is no time limit or point accrual required to🍇 keep this status.
How much cashback
do I receive at Platinum Fish?
Platinum Fish rewards 20% cashback ($1 for every 500 FPs
🍇 earned)
How can I become a Platinum Octopus?
Players can join Platinum Octopus from any
Whale level on the Fish Buffet.
How long🍇 does Platinum Octopus last?
Players will have
365 days to earn 750,000 FPs to maintain their Platinum Octopus level.
How much
cashback🍇 do I receive at Platinum Octopus?
Platinum Octopus rewards 35% cashback ($1
for every 285 FPs earned)
What happens when I reach🍇 the 750,000 FPs at Platinum
Octopus?
Congratulations, you have maintained your Platinum Octopus status for another
year.
How can I become Platinum🍇 Whale?
Players can only become Platinum Whale by
completing the final Fish Buffet level - Gold Whale 1.
How long does Platinum🍇 Whale
last?
Players will have 365 days to generate 1,500,000 (1.5 million) Fish Points in
order to maintain their Platinum Whale🍇 status.
How much cashback do I receive at
Platinum Whale?
Platinum Whale rewards 50% cashback ($1 for every 200 FPs earned)
Can I
🍇 climb from Platinum Whale to Platinum Shark?
Yes, you can! You must first maintain the
status by earning 1.5 million Fish🍇 Points. Then you require a further 3 million Fish
Points to get a promotion to Platinum Shark.
What happens if I🍇 don't earn the 1,500,000
FPs to retain Platinum Whale?
Any points accrued and not previously collected, will be
exchanged at the🍇 Platinum Whale rate before you are demoted to Platinum Octopus.
I've
earned the 1,500,000 FPs to retain Platinum Whale - what🍇 happens next?
You can use the
remaining time to aim for Platinum Shark, another 3 million Fish Points are
required.
How can🍇 I become Platinum Shark?
Players can only become Platinum Shark by
completing Platinum Whale.
How long does Platinum Shark last?
Players will have🍇 365
days to generate 3,000,000 (3 million) Fish Points in order to maintain their Platinum
Shark status.
How much cashback do🍇 I receive at Platinum Shark?
Platinum Shark rewards
55% cashback ($1 for every 182 FPs earned)
Can I climb from Platinum Shark🍇 to
GGPlatinum?
Yes, you can! You must first maintain the status by earning 3 million Fish
Points. Then you require a🍇 further 5 million Fish Points to get a promotion to
GGPlatinum
What happens if I don't earn the 3,000,000 FPs to🍇 retain Platinum Shark?
Any
points accrued and not previously collected, will be exchanged at the Platinum Shark
rate before you are🍇 demoted to Platinum Whale.
I've earned the 3,000,000 FPs to retain
Platinum Shark - what happens next?
You can use the remaining🍇 time to aim for
GGPlatinum, another 5 million Fish Points are required.
How can I become
GGPlatinum?
Players can only become GGPlatinum🍇 by completing Platinum Shark.
How long
does GGPlatinum last?
Players will have 365 days to earn 5,000,000 (5 million) Fish
Points in🍇 order to maintain their GGPlatinum status.
How much cashback do I receive at
GGPlatinum?
GGPlatinum rewards 60% cashback ($1 for every 167🍇 FPs earned
What happens
if I don't earn the 5,000,000 FPs to retain GGPlatinum?
Any points accrued and not
previously collected, will🍇 be exchanged at the GGPlatinum rate before you are demoted
to Platinum Shark.
Can I save my Platinum Rewards or must🍇 they be collected?
Rewards
can be saved - they do not have to be collected each week.
What happens to my saved
🍇 Platinum Rewards if I get promoted or demoted?
Any uncollected rewards will be paid out
at the time of promotion/demotion.
When are🍇 the Platinum Rewards paid?
Platinum Rank
reward payments are paid every Monday as long as the player is a Platinum rank🍇 before
23:00 UTC on Sunday. Rewards must be collected in the Platinum rank window. Rewards can
be accumulated and do🍇 not have to be collected each week.
I accidentally switched from
Platinum Fish Buffet to Fish Buffet
Please note on the dedicated🍇 webpage:
//en.ggpoker/promotions/fish-buffet/ that a penalty period is invoked when you
leave Platinum Rank to go back to Fish Buffet.
It states:🍇 You will NOT be able to
switch back to Platinum Rank for a period of time equivalent to the time🍇 limit of the
new Bronze rank (e.g. If you switch from Platinum Fish to Bronze Shrimp, you will not
be🍇 able to return to Platinum Fish for 15 days)
Note: A player switching to Whale or
Octopus must wait a minimum🍇 of 30 days before being eligible to switch back to Platinum
Ranks.
Note 2: For days when there is scheduled downtime🍇 of the service an extra 24
hours is added to both Fish Buffet levels and Platinum Rank levels to allow🍇 players a
fair time to complete them.
Note 3: A switch from Platinum Rank to Fish buffet requires
multiple confirmations and🍇 cannot be overturned by Customer service under any
circumstances.
Can I switch from Platinum Rank to Fish Buffet?
Yes, you can always
🍇 switch back to the regular Fish Buffet to try for a higher level. Any remaining Fish
Points will be exchanged🍇 at the Platinum Rank level upon making the move. It may take
up to 5 minutes before these rewards are🍇 placed in your account balance.
Example: A
Platinum Fish will start at Bronze Shrimp. The player had 10,000 FPs at the🍇 time of the
switch. The FPs will be exchanged toR$20 in cash and the player will start at Bronze
Shrimp🍇 at 0 FPs.
Note: You will NOT be able to switch back to Platinum Rank for a
period of time equivalent🍇 to the time limit of the new Bronze rank. (e.g. If you switch
from Platinum Fish to Bronze Shrimp, you🍇 will not be able to return to Platinum Fish
for 15 days.)
Note 2: For days when there is scheduled downtime🍇 of the service an extra
24 hours is added to both Fish Buffet levels and Platinum Rank levels to allow🍇 players
a fair time to complete them.
What happens if I switch from Platinum Fish to the Fish
Buffet?
You will immediately🍇 start on the Fish Buffet level below (Bronze Shrimp)
You
will start at Bronze Shrimp with 0 Fish Points
Any Fish Points🍇 earned that were not
previously collected will be cashed out at the Platinum Fish rate (20%) within 5
minutes.
What happens🍇 if I switch from Platinum Octopus to the Fish Buffet?
You will
immediately start on the Fish Buffet level below (Bronze🍇 Whale 3)
You will start at
Bronze Whale 3 with 0 Fish Points
Any Fish Points earned that were not previously
collected🍇 will be cashed out at the Platinum Octopus rate (35%) within 5 minutes.
I've
switched from Platinum Fish to the Fish🍇 Buffet but my Fish Points have gone - why is
this?
You will start at Bronze Shrimp with 0 Fish Points
Any🍇 Fish Points earned that
were not previously collected will be cashed out at the Platinum Fish rate (20%) within
5🍇 minutes.
I've switched from Platinum Octopus to the Fish Buffet but my Fish Points
have gone - why is this?
You will🍇 start at Bronze Whale 3 with 0 Fish Points
Any Fish
Points earned that were not previously collected will be cashed🍇 out at the Platinum
Octopus rate (35%) within 5 minutes.
I've switched from Platinum Fish to the Fish
Buffet but I🍇 did not receive any rewards - why is this?
Please allow up to 5 minutes
for your reward to be calculated🍇 and credited to your account balance.
I've switched
from Platinum Octopus to the Fish Buffet but I did not receive my🍇 rewards - why is
this?
Please allow up to 5 minutes for your reward to be calculated and credited to
your🍇 account balance.
How do I switch from Platinum Fish Buffet to Fish Buffet?
Click
on the Platinum symbol on the right sidebar🍇 (located just above My Promo)
From the
Platinum tab select the My Fish Buffet tab
Click switch to Fish Buffet
Confirm the
switch
