ADR Approved Bodies
Independent Betting Adjudication Service - IBAS
Please click here
for a list of registered operators.
Contact details
Address
PO BOX
62639
London
EC3P3AS
United Kingdom
Contact😊 information
Phone: 020 7347 5883
Type or
sector of disputes
The entity is competent for disputes in the following
sectors
Leisure Services
Gambling, Lotteries
The entity😊 is competent for disputes
initiated by
Consumers against traders (C2B)
The entity is competent for disputes
against traders established in
United Kingdom
Procedure
Fees
No fees😊 have to be paid by
the consumer
Fees have to be paid by the trader
be paid by the trader Fixed
fee
Language(s)
The😊 entity is handling the procedure in the following
languages:
English
Average length of the procedure (in days or months)
The procedure
has an😊 average length of 54 days
Conduct of the procedure
The procedure is done: in
writing , orally
The entity requires the physical presence😊 of the parties and/or their
representative in some cases
Outcome of the procedure
The procedure is binding on the
trader
Grounds for refusal
The😊 consumer did not attempt to contact the trader first to
try and resolve the matter bilaterally
The dispute is frivolous or😊 vexatious
The
complaint is being or has previously been considered by another dispute resolution body
or by a court
The consumer has😊 not submitted the complaint to the dispute resolution
body within the required time limit
Dealing with the dispute will seriously affect😊 the
functioning of the dispute resolution body
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