You are here: Booking your visit
Only residents who pay Council Tax to Medway Council
can book into Medway HWRCs.
If you ♠ do not live in Medway or pay Council Tax to us, you
cannot visit Medway's HWRCs. You'll need to visit ♠ your local council's website to visit
your local HWRC.
Medway residents looking to visit a Kent HWRC need to pay a ♠ £10 fee to
Kent County Council.
If you're unsure if you're a Medway resident, you can search for
your property by ♠ postcode on GOV.UK.
Find your local council on GOV.UK
Book your visit
online
You need to book a slot every time you want ♠ to attend and dispose of household
waste.
You should read the full site rules before you book your slot.
To book your
♠ visit you'll need to provide your:
name, address and email address
vehicle make, model,
colour and registration
proof of address.
Once you have supplied ♠ this information,
you'll be able to book a day and time slot from the calendar over the next 7 days.
Each
♠ booking entitles you to one trip to the site only within your specified booking slot.
If you turn up again ♠ within that booking slot or do not book a slot, you'll be turned
away.
Remember you can donate quality reusable items ♠ to Gillingham Street Angels when
you book a slot to visit the HWRC.
Proof of address
We'll ask you to show your ♠ driving
licence with proof of address when you arrive on site.
Alternatively, you can use
a:
Council Tax bill
gas or electricity bill
TV ♠ licence letter.
Staff at the sites will
only be checking the address and postcode matches your booking.
Book online
When you
book online, ♠ you’ll need to take note of the following:
date of booking and time
slot
booking reference number
site you'll be visiting.
Book your slot ♠ online
Book by
phone
If you have an email address, please book online.
Phone bookings are only for
people who do not have ♠ an email address or the internet. In this case call 01634 333
333, Monday to Friday from 9am to 5pm.
The ♠ phone lines may be busy. You can book a
maximum of 2 visits during each phone call.
On the day of ♠ your booking
Before leaving
home, we advise you to check our social media pages for service updates. Any updates
will be ♠ posted on:
Separating your recycling
Before visiting our sites, you will need
to separate your recycling into different materials. There is no ♠ facility for disposing
of mixed bags of recycling.
White recycling kerbside pick-up can be used for plastics
including:
mixed plastic bottles
tubs
trays.
Visiting our ♠ sites
You need to have the
following ready to show the security guard:
your booking reference
your proof of
address.
Please aim to arrive ♠ within your booked slot. If you gave us your email
address, your slot time and date will be shown on ♠ your confirmation email.
You can
visit at any time during your booked slot. Each booking entitles you to one trip to ♠ the
site only within your specified booking slot.
You should stagger your visit and
especially avoid opening times. This is to ♠ help us manage traffic flow.
Cancel your
booking
If you need to amend a booking use our online form to cancel your ♠ visit by 3pm
on the day before your visit.
Opening times
Capstone, Cuxton and Hoath Way sites are
open at the following ♠ times every day:
8am to 9am
9:01am to 10am
10:01am to
11am
11:01am to 12pm
12:01pm to 1pm
1:01pm to 2pm
2:01pm to 3pm
3:01pm to 4pm.
Please
stagger ♠ your visits during this time frame to avoid queuing on the road.
Permitted
vehicles
You can visit all 3 of our HWRC ♠ sites in a car, which is defined as a
passenger carrying vehicle under 2 metres in height with 9 seats ♠ or less.
Small van
bookings are only available at our Capstone and Cuxton sites on Wednesday and Saturdays
for Medway Council ♠ residents only.
Van bookings are not accepted at Hoath Way.
If you
select car and arrive in a van at any site, ♠ you will be turned away.
For more
information on if your vehicle is considered to be a van or a car, ♠ check the list of
permitted vehicles.
Local charities
We offer qualifying charities, upon request, the
option to dispose of domestic waste using ♠ the Capstone HWRC.
Find out more about local
charity access to Capstone HWRC.
Share a comment, compliment or complaint
We would like
to ♠ hear your feedback about this service.
Share a comment, compliment or
complaint.
Privacy and data protection
To see how we use your data ♠ visit our service
privacy policy and the full Medway Council privacy policy.
