WATCH TOGETHER
WHAT CAN I WATCH USING WATCH TOGETHER?
If it’s live on Eleven Sports 1,
Eleven Sports 2 or LaLiga TV, 9️⃣ you can use Watch Together. Keep an eye on our schedules
to see if anything takes your pick. However, Watch 9️⃣ Together is not compatible with
content on demand.
HOW DO I SET UP A ROOM?
Login to your ELEVEN SPORTS account Click 9️⃣ on
the ‘Watch Together’ tab at the top of the page Click on ‘Create Room’ Give your room a
name 9️⃣ Invite your friends and family who also have an ELEVEN SPORTS account
HOW DO I
INVITE SOMEONE TO A ROOM?
When creating 9️⃣ a room, you will be presented with a link that
can be copied and shared with friends and family. If 9️⃣ you miss this link, you can also
access it by clicking on any empty camera windows when you’re in the 9️⃣ room itself.
Just
send them the code via any medium including text, WhatsApp, email or on social media
and they can 9️⃣ gain access!
When you’re looking for the link to share access with
friends, don’t just copy and paste the URL in 9️⃣ your browser; this will not work for new
users who do not currently have valid access to your room.
HOW MANY 9️⃣ PEOPLE CAN I INVITE
TO A ROOM?
You can have a maximum of 5 people in each room, which includes the 9️⃣ person
that set the room up.
WHAT DEVICES CAN I USE WATCH TOGETHER ON?
You can ONLY use Watch
Together on the 9️⃣ browsers Google Chrome and Firefox on your laptop / PC.
Once other web
browsers or iOS / Android devices implement the 9️⃣ required features, your Watch Together
experience will be compatible with them. We do not know when this will happen, but 9️⃣ we
will keep you posted with any news when it’s available.
WHY CAN I NOT USE WATCH
TOGETHER ON A WEB 9️⃣ BROWSER ON MY IOS OR ANDROID DEVICE?
Even though you may have
installed Chrome or Firefox browsers on your Apple device, 9️⃣ those browsers are built on
top of Safari, which has the same limitations as on any desktop.
MY STREAM KEEPS
JUMPING 9️⃣ / HAS A DELAY
With Watch Together rooms, we synchronise all users to the same
moment in the stream – so 9️⃣ when a goal goes in, it’s at the same time for everyone. If
you are experiencing a frequent jump in 9️⃣ the stream it may be because your Wi-Fi
connection and/or device is struggling to keep pace with the other participants. 9️⃣ You
will therefore be jumped to where your friends are in the stream to ensure you are
watching at the 9️⃣ same time.
We recommend shutting down other programs and making sure
your device has been restarted recently to optimise performance.
Also, to 9️⃣ ensure that
everyone is watching the same moment at the same time, we put a small delay in the
stream 9️⃣ that enables us to synchronise all users. We are working on improvements to
reduce this delay.
THE VIDEO QUALITY IS NOT 9️⃣ VERY GOOD
Try shutting down all other
programs. Watch Together takes slightly more computing power than when you’re just
watching on 9️⃣ your own.
For optimal performance, we recommend that your laptop/device has
been restarted recently.
I AM BASED OUTSIDE THE UK & IRELAND; 9️⃣ CAN I USE WATCH TOGETHER
ABROAD?
If you have purchased ELEVEN SPORTS whilst in the UK and Ireland, you will be
9️⃣ able to access Watch Together anywhere within the EU. However, if you’re outside the UK
and want to purchase ELEVEN 9️⃣ SPORTS to access Watch Together, you won’t be able to.
MY
FRIEND IS ON HOLIDAY IN THE EU, CAN THEY LOGIN 9️⃣ AND USE WATCH TOGETHER?
Yes. If they
have purchased a pass to ELEVEN while they were in the UK, you can 9️⃣ watch with them.
I
CANNOT JOIN THE ROOM I HAVE BEEN INVITED TO. IT SAYS I DO NOT HAVE ACCESS.
Here are
9️⃣ three things you should check:
Ensure you are logged in to your own ELEVEN SPORTS
account Make sure you have enabled 9️⃣ your webcam Check that your firewall/network
connection is not blocking the connection (this is most likely to occur on corporate
9️⃣ internet networks).
If you are still struggling, please message our team via the live
chat on the website or email info@elevensports.uk
I 9️⃣ CAN HEAR THE SOUND FROM ANOTHER
USER’S COMPUTER
We recommend all users wear headphones to get the best audio
quality.
If you 9️⃣ cannot use headphones, we recommend reducing the volume of your audio
or muting it entirely to optimise the experience for 9️⃣ everyone in the room.
ANOTHER
USER’S CAMERA IS FROZEN
Someone’s connection to the room has been frozen or been
interrupted. This can 9️⃣ usually be resolved by the interrupted user refreshing their
screen. If the problem continues to reoccur, it is likely that 9️⃣ the user is connecting
from a restricted network that may be causing their connection to you to drop.
I CANNOT
HEAR 9️⃣ ANOTHER USER CLEARLY OR OTHER USERS CANNOT HEAR ME
Some devices automatically
adjust your microphone input volume based on a variety 9️⃣ of factors. This can usually be
solved by accessing the properties for your audio input device and turning the setting
9️⃣ up.
A user may mute themselves so that nobody can hear them, or you can mute them
yourself. If a user 9️⃣ mutes themselves, the microphone icon on their camera will turn
yellow with a line through it. If you mute them, 9️⃣ the microphone icon will turn red with
a line through.
WHY CAN I NOT USE CHROMECAST FOR WATCH TOGETHER ROOMS?
Chromecast
cannot 9️⃣ cast multiple video streams at once. For the big screen experience, our current
recommendation is to connect a laptop to 9️⃣ your TV via a HDMI cable. When doing this, set
your TV as the primary screen or an extended screen. 9️⃣ Do not use the screen mirroring
setting as this will affect the video performance.
CAN MORE THAN ONE PERSON USE MY
9️⃣ ELEVEN SPORTS PASS?
Afraid not. Friends and Family invited to your room must all have
their own subscription to ELEVEN SPORTS.
HOW 9️⃣ CAN YOU ENSURE IT IS SAFE
All Users must
be aged 18 or over to use the Watch Together function
Terms and 9️⃣ conditions state that:
