"IBAS" redirects here. For the bishop, see Ibas of Edessa
The Independent Betting
Adjudication Service (IBAS), founded in 1998, is a 🍋 third party organisation that
settles disputes between gambling establishments registered with IBAS and their
customers in the United Kingdom.[1] The 🍋 organisation, which was originally part of the
Sporting Life's Green Seal service, was formerly known as the Independent Betting
Arbitration 🍋 Service.[2] The Service dropped Arbitration from its name in 2007, opting
instead to use Adjudication to better reflect its role 🍋 after the enactment of the 2005
Gambling Act.[3]
IBAS deals with several sectors in the realm of gambling. The sectors
include:
Dispute 🍋 involvement [ edit ]
Since its inception, IBAS has been handling the
majority of gambling disputes in the UK.[4] In 2000, 🍋 the first year that IBAS was fully
operational, approximately 800 disputes went to panel, a number which remained
relatively constant 🍋 the following year in 2001. In 2002, the number of cases to panel
rose to 1126 due to the abolishment 🍋 of the UK's gambling tax.[5] Again, IBAS saw
another increase in cases to panel, this time as a result of 🍋 the 2005 Gambling Act. In
2007, nearly 1700 disputes were handled by the IBAS panel, 372 of which were of 🍋 the
internet variety. IBAS claims to have awarded customers over £365,000 from dispute
resolutions in 2007.[6] There are also instances 🍋 when IBAS rules in favour of the
establishment, rather than the customer.[7][8]
IBAS will become involved in a dispute
only after 🍋 the gambling establishment and the customer(s) have made attempts to resolve
the issue amongst themselves. If a deadlock remains, the 🍋 dispute will be reviewed by
IBAS if the following conditions are met:
a resolution has not been reached to
satisfaction of 🍋 either party involved
both parties agree to the terms and conditions of
involving IBAS as a third party adjudicator
If the dispute 🍋 merits involvement, IBAS
will accept written statements describing the conflict from both parties involved. IBAS
verifies the establishment has upheld 🍋 their own rules and regulations for gambling. If
no rule that covers the dispute exists, IBAS will set forth its 🍋 own rule based on what
would be acceptable by industry standards. Both parties are bound by IBAS's
ruling.
Gambling commission [ 🍋 edit ]
One objective of the UK Gambling Commission is to
ensure that all gamblers are treated fairly in accordance with 🍋 the rules and
regulations established for the gambling industry. This includes disputes between
customers and gambling operators.[9] By law, any 🍋 sector in the realm of gambling under
the jurisdiction of the Gambling Commission must use an independent, third party to
🍋 resolve disputes.[10] Because IBAS is recognised as the third party adjudicator for
nearly all bookmakers in the UK, the Gambling 🍋 Commission works closely with IBAS to
reduce the number of disputes between customers and gambling operators.[11]
Case
studies [ edit ]
From 🍋 time to time, IBAS publishes a case study on one of their past
rulings. These case studies provide gamblers with 🍋 examples of previous disputes to help
prevent future problems between gamblers and operators. The studies focus on aspects of
gambling 🍋 that are often confusing or misinterpreted. Case studies are available for
several betting options offered to UK gamblers.
One football study 🍋 published stated
that all football bets are based on 90 minutes, unless otherwise specified by the use
of the words 🍋 outright, win trophy or another suitable phrase that leaves no doubt as to
the preferred settlement criteria. Bettors need to 🍋 specify which option they desire
prior to placing the intended wager, otherwise, the bet is assumed to be based on 🍋 90
minutes of play.[12]
See also [ edit ]
