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IBAS
The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between licensed 😆 gambling operators and their customers.
Visit IBAS's website (opens in new tab).
Contact by post:
Independent Betting Adjudication Service (IBAS)
PO BOX 62639
London
EC3P 3AS
Telephone: 😆 020 7347 5883
Find call charges on GOV.UK (opens in new tab).
Fees charged by the ADR entity
The service is free of 😆 charge to consumers.
For traders, services are funded on annual registration fees.
Languages
Complaints can be submitted in English.
Sectors and categories
The sectors and 😆 categories of domestic and cross-border disputes which may be considered by the ADR entity are:
Remote (all sectors)
Adult Gaming Centre
Betting
Bingo
Casinos
Lotteries.
How the 😆 procedure can be carried out
The procedure can be conducted as both a verbal or written procedure.
Outcome of the ADR procedure
The 😆 outcome is non-binding.
Grounds for refusal
The ADR entity may refuse to deal with a dispute in the following circumstances:
the consumer has 😆 not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to 😆 the ADR entity
the dispute is frivolous or vexatious
the dispute is being, or has previously been considered, by another ADR entity
the 😆 value of the claim falls below or above the monetary threshold set by the ADR entity
the consumer has not submitted 😆 the complaint to the ADR entity within the time period specified by it, provided that such time period is not 😆 less than 12 months from the date upon which the gambling operator has given notice to the consumer that is 😆 unable to resolve the complaint with the consumer
dealing with such a type of dispute would seriously impair the effective operation 😆 of the ADR entity.
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