Dear XXX,
Thank you for your e-mail.
We would like to confirm you that what you received
following your withdrawal request from 7️⃣ June 29th (transaction YYY) was indeed due to
the currency conversion charges that occured bewteen USD and EUR. We would 7️⃣ also like to
inform you that as mentioned on the website, there are indeed no fees associated with
Skrill when 7️⃣ you use that payment method to withdraw your gains.
In order for you to be
able to register your USD Skrill 7️⃣ account on our website, we will have to delete the
details of your current EUR Skrill account. In order to 7️⃣ further investigate the
possibility of doing so, we would kindly ask you to provide us with the following
information:
- The 7️⃣ last four digits of the account you wish to delete:
- The e-mail
address registered in the e-wallet account:
- Why you 7️⃣ no longer wish to use this
e-wallet account for withdrawals:
We thank you for your understanding.
Please do not
hesitate to contact 7️⃣ us if you have any further queries.
Kind regards,
Your bwin
customer service team
Dear XXX,
Thank you for your e-mail.
As previously communicated,
your 7️⃣ Skrill account in EUR was successfully deleted on July 18th and you may now use
your Skrill account in USD, 7️⃣ which should not lead to any conversion fees
anymore.
However, in order to avoid any further possible conversion fee issues, we
7️⃣ would advise you to first try a small amount withdrawal and come back to us if you
notice any problem.
We 7️⃣ thank you for your understanding.
Please do not hesitate to
contact us if you have any further queries.
Kind regards,
Your bwin customer 7️⃣ service
team
b'inside Green Members
Dear XXX,
Thank you for your e-mail.
We would like to
confirm that on the 18.07.2014 we have deleted 7️⃣ your former Skrill account in
EUR.
Therefore, the double conversion issue affecting yourR$100 transaction from the
7th of July should not 7️⃣ happen anymore, as the only Skrill account registered is your
USD Skrill account. From now on, all withdrawals will be 7️⃣ processed from USD to USD as
intended.
In order to be sure that no further issue occurs we kindly recommend you 7️⃣ to
perform another small amount withdrawal.
Please come back us in case you notice any
further conversion issue.
We thank you for 7️⃣ your understanding and apologize for any
convenience this issue may have caused you.
Please do not hesitate to contact us if 7️⃣ you
have any further queries.
Kind regards,
Your bwin customer service team
b'inside Green
Members
Dear XXX,
Thank you for your e-mail.
Due to a mistake 7️⃣ from our Payments
department, the twoR$100 withdrawals you made respectively on July 7th and July 24th
(under the references YYY 7️⃣ and ZZZ) were processed in EUR instead of USD, which is why
the amount that you received for both transactions 7️⃣ was less than the initial amount
requested.
In order to rectify that error, we have added 12 EUR to your bwin 7️⃣ account,
which is the total amount that should have also been credited to your Skrill account
when you made those 7️⃣ two withdrawal requests.
Thus, we kindly inform you that you should
now be able to proceed with new withdrawals without experiencing 7️⃣ any more conversion
issues, as this has now been corrected by the relevant department.
We are sorry for the
inconvenience caused 7️⃣ and we thank you for your understanding.
Please do not hesitate to
contact us if you have any further queries.
Kind regards,
Your 7️⃣ bwin customer service
team
b'inside Green Members
Dear Mr. Moens,
Thank you for your e-mail.
We confirm that
it is now safe for you 7️⃣ to withdraw a bigger amount to your Skrill USD account, as what
happened with your two last withdrawal requests was 7️⃣ the result of a human mistake which
was acknowledged and dealt with in order to prevent this issue from happening 7️⃣ again.
We
are sorry for the inconvenience caused and we thank you for your understanding.
Please
do not hesitate to contact us 7️⃣ if you have any further queries.
Kind regards,
Your bwin
customer service team
b'inside Green Members
Dear XXX,
We are sorry to inform you that
7️⃣ a technical issue is still preventing your withdrawals in USD. Our system has
identified that you only performed deposits in 7️⃣ EUR and therefore blocks every
withdrawal requested in another currency, which is the reason why your request of
10.000 USD 7️⃣ has been returned onto your bwin account this day.
Thus, we kindly ask you
to make a deposit with your USD 7️⃣ Skrill account so that our system can allow you to make
withdrawals with that same account. You may choose the 7️⃣ minimum amount possible for that
deposit, as it is only required for technical reasons.
Once you have made that deposit,
we 7️⃣ kindly ask you to make a new withdrawal with that same account, which should then be
successful.
We truly apologise for 7️⃣ the inconvenience caused and we thank you for your
understanding.
Please do not hesitate to contact us if you have any 7️⃣ further
queries.
Kind regards,
Your bwin customer service team
b'inside Green Members
Hello,
I
had already used my Skrill USD to deposit in the past 7️⃣ (July 7th) but I have made
another deposit right now:
Account Name: -
Deposit Option: SKRILL
Amount: EUR
50.00
Date/Time Transaction: 07-AUG-14 23:23 CET
Transaction 7️⃣ ID: -
Status: CREDITED
In
the bwin lobby I only have the option to deposit in 'EUR' (even though it is coming
7️⃣ from my Skrill USD account), so it looks like even deposits are doing a USD -> EUR ->
USD conversion.
I'm 7️⃣ looking forward to your feedback on what should be the next
steps.
Kind regards,
XXX
Dear XXX,
We are pleased to inform you that 7️⃣ our payment team
confirmed the necessary modifications made in order to allow you to make your
withdrawals in USD.
We kindly 7️⃣ ask you to contact us if you are still facing a problem
during the transaction.
Thank you for your understanding.
Please do 7️⃣ not hesitate to
contact us if you have any further queries.
Kind regards,
Your bwin customer service
team
b'inside Green Members
Dear XXX,
We would 7️⃣ like to inform you that you withdrawal
of 10.000 USD has been cancelled as your Moneybookers account is in Euros 7️⃣ and you have
made your withdrawal in Dollars.
Please request a new withdrawal to you Moneybookers
account in Euros.
You can do 7️⃣ this by clicking on withdrawal and change the
currency.
Please do not hesitate to contact us if you have any further 7️⃣ queries.
Kind
regards,
Your bwin customer service team
b'inside Green Members
Hello,
This isn't
correct. I have a Skrill account in euros that I have 7️⃣ used in the past (XYZ) but the
Skrill account I used for this cashout (ABC) is in USD. Please fix 7️⃣ this, I have been
trying to cashout in USD for over a month now.
Kind regards,
Bart
I have a sizable
chunk of 7️⃣ money on bwin.be (the Belgian skin of partypoker), in USD. My account has been
funded with my Skrill account in 7️⃣ EUR, but if I would cash out to that account I'd lose
~2k USD in conversion fees. I also have 7️⃣ a Skrill account in USD, that I have been able
to use for additional deposits (without any issues), and for 7️⃣ which I wouldn't have to
pay conversion fees on my cashouts.I have been trying to cash out to this USD 7️⃣ account
since the beginning of July, but with every attempt there was some kind of problem
(they charge double conversion 7️⃣ fees because of an 'error in their system' or a 'human
error', they think my Skrill USD account is in 7️⃣ EUR, ...).Their latest info was that my
cashout in USD was cancelled because 'my moneybookers is in EUR' (even though 7️⃣ I cashed
out to my Skrill USD account). I replied that that statement was incorrect on August
13th and I 7️⃣ have yet to receive a reply. I sent 3 reminders (last one earlier today) and
PM'd the party_rep on this 7️⃣ forum but have yet to receive a reply, and have no idea how
I can make a succesful cashout at 7️⃣ the moment.The details (mostly a bunch of e-mails and
some info regarding cashouts) are kinda boring but I'll provide them 7️⃣ for completeness
sake. I bolded some relevant stuff in their e-mails.successful cashout to my Skrill
account in EUR (but with 7️⃣ conversion charges)successful deposit with my Skrill USD
accountwithdrawal to my Skrill USD account for which I had to pay 2x 7️⃣ conversion fees
(USD -> EUR on bwin and then EUR -> USD on Skrill)mail from support explaining how to
deactivate 7️⃣ my Skrill EUR account and activate my Skrill USD account (even though the
deposit and withdrawal from July 7th didn't 7️⃣ require 'registration' although maybe the
fact that the account hadn't been registered yet could have caused the double
conversion fees)I 7️⃣ gave them the required info and they confirmed I could now use my
Skrill USD account:I referred to my cashout 7️⃣ from July 7th for which I had to pay the
double conversion fees, to which they replied:I do what they 7️⃣ ask and try another small
cashout. This one again leads to double conversion fees. When I ask them what's wrong,
7️⃣ this is their reply:They confirm everything is OK now and I can try cashing out a
bigger amount:Unfortunately this cashout 7️⃣ didn't materialize:So apparently the earlier
deposit from my Skrill USD account (July 7th) wasn't registered or something. My
reply:I receive 7️⃣ another mail saying that everything should be OK now:I try to cashout
to my Skrill USD again and receive the 7️⃣ following mail on August 13th:So even though I
cashed out to my Skrill USD account, they somehow think it's a 7️⃣ EUR account. I explain
them this on August 13th:I have not received a reply to this mail yet, at the 7️⃣ moment
have no idea how I should do a cashout, and have gone from 'slightly irritated' about
this whole process 7️⃣ to 'very tilted' and somewhat worried they won't let me cash out my
money.
